Terms of sale

These Terms of Sale govern the sale of products offered on lymow-garden.com. They complete our Terms of Service, which govern your use of the website itself. In the event of a conflict between the two on a matter relating to a purchase, these Terms of Sale prevail.

1. Seller
Products are sold by Lymow Garden, Entrepreneur Individuel (EI), trading as LYMOW / Lymow Garden. Full identification details are set out in our Legal Notice. Any question relating to an order can be sent to contact@lymow-garden.com.

2. Scope
These Terms of Sale apply to every order placed through the website by a customer, whether a consumer or a professional. By placing an order you confirm that you have read and accepted them. We may amend these Terms at any time; the version applicable to your order is the one published on the website at the moment you place it.

Products offered on the website are intended for your own personal or household use, and not for commercial resale.

3. Products
Each product is presented with a description, photographs and technical characteristics that allow you to know its essential features before ordering. Photographs are as accurate as possible but are illustrative; colours and appearance may vary depending on your screen. Minor variations do not entitle you to a refund outside your statutory rights.

Our offers are valid while stocks last. If a product becomes unavailable after your order has been placed, we will inform you without delay and refund you in full.

4. Prices
Prices are displayed in the currency shown on the website and are stated per item, inclusive of applicable tax where indicated. Delivery is free, as set out in our Shipping Policy.

If your delivery address is in the United Kingdom, Europe or Australia, the price shown includes tax and there is nothing further to pay. If your delivery address is in the United States, sales tax may be added at checkout depending on your state. For other destinations, import duties and customs charges may be payable to your local authorities; these are not included in our prices and remain your responsibility.

We may change our prices at any time. The price applicable to your order is the one displayed at the moment the order is confirmed, and it is restated in your order confirmation email.

5. Placing an order
To place an order, you select the products you want, add them to your basket, and confirm your basket. You then enter your delivery and billing details, choose your payment method, and are shown a summary of your order — products, quantities, total price and delivery address — before final confirmation.

This summary is your opportunity to check your order and correct any error. Confirming the order and completing payment constitutes your acceptance of these Terms of Sale and forms a binding order.

We will send you an acknowledgement of your order by email. The sale is concluded once we confirm acceptance of your order. We reserve the right to refuse or cancel an order in case of an obvious pricing error, suspected fraud, an unusual order volume, or an unresolved dispute over a previous order. If we do so, we will notify you and refund any amount already taken.

6. Payment
Payment is due in full at the time of the order. We accept Visa, Mastercard, American Express, Cartes Bancaires, PayPal, Apple Pay, Shop Pay, Klarna, Bancontact, EPS, BLIK and MobilePay.

Payments are processed over a secure connection by our payment providers. We never have access to your full card details. You warrant that you are authorised to use the payment method you provide, and that the details you supply are complete and accurate.

Products remain our property until the price has been paid in full. Risk of loss or damage passes to you when the products are handed to the carrier, as set out in our Shipping Policy.

7. Delivery
Delivery terms, timescales and areas served are set out in our Shipping Policy, which forms part of these Terms of Sale. Delivery is free on every order.

Where you are a consumer and we fail to deliver within the time indicated, or within thirty days of the order if no time was indicated, you may cancel the order by writing to us, after having first asked us to deliver within a reasonable additional period. We will then refund all sums paid, at the latest within fourteen days of the cancellation.

8. Right of withdrawal
If you are a consumer, you have a statutory right to withdraw from your purchase within fourteen days of the day on which you, or a third party designated by you, take physical possession of the goods, without giving any reason and without penalty. Where an order comprises several items delivered separately, the period runs from receipt of the last item.

As a commercial gesture, we extend this period to thirty days from receipt, on the same terms.

To exercise this right, inform us of your decision by an unambiguous statement sent to contact@lymow-garden.com before the period expires. You may use the model withdrawal form, but this is not compulsory. We will acknowledge receipt of your request without delay.

You must return the goods without undue delay and at the latest within fourteen days of notifying us of your withdrawal. We provide a return shipping label and bear the cost of return, as set out in our Refund Policy. Please return the goods in their original packaging where possible, with all accessories and documentation.

You may handle and inspect the goods as you would in a shop in order to establish their nature, characteristics and proper functioning. You are, however, liable for any diminished value resulting from handling that goes beyond this.

We will refund all sums paid, including the standard delivery costs where applicable, at the latest within fourteen days of the date on which we are informed of your decision. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent them, whichever is the earlier. The refund is made using the same means of payment you used for the original transaction, unless you expressly agree otherwise.

9. Returns, exchanges and refunds
Beyond the right of withdrawal above, returns, exchanges and refunds are governed by our Refund Policy, which forms part of these Terms of Sale. Nothing in that policy limits your statutory rights as a consumer.

10. Legal warranties
All our products benefit from the statutory warranties provided by French law, at no cost to you and independently of any commercial warranty:

• the legal warranty of conformity (Articles L.217-3 and following of the French Consumer Code), under which you have two years from delivery to obtain the repair or replacement of goods that do not conform to the contract, and during which you do not have to prove that the defect existed at delivery;
• the warranty against hidden defects (Articles 1641 and following of the French Civil Code), under which you may, within two years of discovering the defect, obtain either a full refund against return of the goods, or a partial refund if you keep them.

To make a claim under either warranty, contact us at contact@lymow-garden.com. Implementing the legal warranty of conformity is free of charge for you.

11. Commercial warranty
In addition to the statutory warranties above, the Lymow One Plus is covered by a three-year commercial warranty against manufacturing defects, running from the date of delivery.

[SPECIFY WHAT THE 3-YEAR WARRANTY COVERS AND EXCLUDES — for example: which parts and consumables are covered, whether the battery and blades are included and on what terms, whether repair or replacement is at our option, what transport arrangements apply, and what voids it, such as unauthorised modification, accidental damage, or use outside the operating conditions in the manual.]

This commercial warranty does not affect, replace or limit the statutory warranties set out in Article 10, which remain available to you in all cases.

12. Liability
We are liable for the proper performance of the contract concluded with you. We are not liable for delays or failures caused by you, by an unforeseeable and insurmountable act of a third party unconnected to the contract, or by force majeure.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot lawfully be excluded.

13. Force majeure
Neither party is liable for a failure to perform caused by an event of force majeure within the meaning of Article 1218 of the French Civil Code. If such an event lasts more than sixty days, either party may terminate the order and we will refund any sums paid.

14. Personal data
Personal data collected when you place an order is processed in accordance with our Privacy Policy, which describes the purposes of processing, the retention periods, and the rights available to you under the General Data Protection Regulation.

15. Complaints and mediation
Any complaint should first be addressed to us at contact@lymow-garden.com. We will do our best to find a solution.

If no solution is found, consumers may refer the matter free of charge to a consumer mediator, in accordance with Articles L.612-1 and following of the French Consumer Code. Our appointed mediator is named in our Legal Notice.

16. Applicable law and disputes
These Terms of Sale are governed by French law. If you are a consumer habitually resident in another country, you continue to benefit from the mandatory protective provisions of the law of that country, and you may bring proceedings before the courts of your place of residence.

17. Severability
If any provision of these Terms of Sale is held to be unlawful, void or unenforceable, that provision is severed and the remaining provisions continue in full force.

Contact
Lymow Garden
contact@lymow-garden.com