Shipping policy
We ship every order free of charge, worldwide. This policy explains how and when your order is dispatched, what to expect on delivery, and what to do if something goes wrong.
Where we ship
We ship to the United Kingdom, the European Union, the United States, Canada, Australia, New Zealand and most other countries. If your country can be selected at checkout, we ship there. If your address is not accepted at checkout, we are not currently able to deliver to your location — please contact us at contact@lymow-garden.com and we will tell you whether we can make an exception.
Shipping costs
Shipping is free on every order, to every destination we serve, with no minimum spend. There is a single delivery option at checkout and it costs nothing. We do not charge handling or packaging fees.
Order processing
Orders are prepared and dispatched within [PROCESSING TIME] business days of payment being confirmed. Orders placed on weekends or public holidays are processed on the next business day. During sales periods or product launches, preparation may take slightly longer; if it does, we will let you know by email.
Delivery times
Orders to the United Kingdom arrive within 3 to 5 business days. Deliveries to [OTHER REGIONS] typically arrive within [TRANSIT TIME] business days. Business days are Monday to Friday, excluding public holidays, and delivery times are counted from the moment your order is dispatched, not from the moment it is placed.
All delivery times are estimates. They are not guaranteed, and they may be affected by carrier delays, customs processing, weather, or other events outside our control.
Tracking your order
As soon as your order leaves our warehouse, we will email you a tracking link so you can follow your parcel. If anything changes in transit, we will tell you promptly. Tracking information can take up to 48 hours to become active after you receive the link — this is normal and does not mean your parcel has not moved.
If you have not received a tracking email within [PROCESSING TIME] business days of ordering, please check your spam folder first, then contact us at contact@lymow-garden.com.
Taxes and customs duties
If your shipping address is in the United Kingdom, Europe or Australia, the price you see includes tax and you will have nothing further to pay on delivery. If your shipping address is in the United States, sales tax may apply depending on your state; the exact amount is shown at checkout before you pay.
For all other destinations, your order may be subject to import duties, taxes or customs fees levied by the destination country. These charges are not included in our prices and are your responsibility as the importer of record. We have no control over these charges and cannot predict their amount — please check with your local customs office before ordering if you are unsure.
Free gifts and promotional items
Where an order qualifies for a free gift, the gift is added to your order automatically and is shipped free of charge like the rest of your order. Gifts may be sent as a separate parcel and may arrive on a different day from your main order. If a gift is out of stock, we may substitute an item of equal or greater value, or ship it separately as soon as it is available.
Multiple items in one order
If your order contains several items, they may be dispatched in separate parcels arriving on different days, at no extra cost to you. Each parcel has its own tracking link.
Delivery address
Please make sure the shipping address you enter is complete and correct, including any apartment, building or access details. We cannot change a shipping address once an order has been dispatched.
If a parcel is returned to us because the address was incorrect or incomplete, because delivery was refused, or because it went unclaimed at a collection point, we will contact you to arrange redelivery. We may ask you to cover the cost of the second shipment.
Delays
We are not liable for shipping and delivery delays, and delivery times are estimates only. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss pass to you.
That said, if your order is significantly late, contact us at contact@lymow-garden.com and we will chase the carrier on your behalf.
Damaged, lost or missing parcels
Please inspect your order as soon as it arrives. If your item is damaged, defective, or if you have received the wrong item, contact us immediately at contact@lymow-garden.com so that we can evaluate the issue and make it right. Where possible, please include photographs of the packaging and the item.
If tracking shows your parcel as delivered but you have not received it, please check with your neighbours and household members and look for a carrier card, then contact us within [CLAIM WINDOW] days of the delivery date so we can open an investigation with the carrier.
Returns
This policy covers outbound delivery only. For returns, exchanges and refunds, including the return shipping label we provide, please see our Refund Policy.
Changes to this policy
We may update this Shipping Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons. The version published on this page is the one that applies to your order.
Contact
Any question about shipping or delivery can be sent to contact@lymow-garden.com.
Lymow Garden
contact@lymow-garden.com